Real Time Monitoring Executive
Real Time Monitoring Workforce Management Dashboard Monitoring Tools
Job Title: Real Time Monitoring Executive
Years of Experience : 2 - 5 Years
Location: Remote
Job Type: Full Time
Shift: 5 days working
Job Summary:
The RTM Executive is responsible for real time monitoring of call center operations to ensure optimal workforce utilization, adherence to schedules, ad efficient queue management. The role involves tracking agent performance, addressing deviations and providing instant support to maintain service level agreements ( SLAs)
KEY RESPONSIBILITIES
Real Time Monitoring and Workplace Management
- Track live Volume Calls ,agent status and queue performance
- Monitor adherence
- Adjust resources
Incident Management
- Identify and
- Notify
- Provide recommendation for better
Performance Tracking and Reporting
- Generate real time reports
- Track KPI's
- Identify
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